Last updated October 30, 2020

Thank you for choosing to be part of our community at Arbitrator Intelligence Inc., doing business as Arbitrator Intelligence (“Arbitrator Intelligence”, “we”, “us”, or “our”). If you have any questions or concerns about our Privacy Policy, or our practices with regards to your personal information, please contact us at the contact information indicated below.

When a user (“you” or “user”) visits our website https://arbitratorintelligence.com/ (“Website”), completes an Arbitrator Intelligence Questionnaire (“AIQ”), orders a Report, and/or uses our services, this user trusts us with personal information. In this Privacy Policy, we seek to explain to you in the clearest way possible what personal information we collect, how we use it and what rights you have in relation to it.

This Privacy Policy applies to all information collected through our Website, our AIQ and/or any related services, sales, marketing or events (we refer to them collectively in this Privacy Policy as the “Services“).

TABLE OF CONTENTS

1. WHAT INFORMATION DO WE COLLECT FROM USERS OF OUR WEBSITE AND PURCHASERS OF OUR REPORTS?

a. INFORMATION VOLUNTARILY COLLECTED

b. INFORMATION AUTOMATICALLY COLLECTED

2. HOW DO WE COLLECT INFORMATION THROUGH COOKIES?

3. HOW DO WE COLLECT INFORMATION FROM ARBITRATOR INTELLIGENCE QUESTIONNAIRE (“AIQ”) RESPONDERS?

4. HOW DO WE PROCESS INFORMATION ABOUT ARBITRATORS COLLECTED FROM AIQS?

5. WHAT ARE YOUR PRIVACY RIGHTS UNDER THE GENERAL DATA PROTECTION REGULATION (“GDPR”) AND HOW DO THEY APPLY TO YOUR USE OF THE SERVICES?

6. WHO WILL YOUR INFORMATION BE SHARED WITH?

7. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?

8. HOW LONG DO WE KEEP YOUR INFORMATION?

9. INFORMATION PROTECTION AND DATA BREACH

10. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

11. DO WE MAKE UPDATES TO THIS PRIVACY POLICY?

12. HOW CAN YOU CONTACT US ABOUT THIS PRIVACY POLICY?

1. WHAT INFORMATION DO WE COLLECT FROM USERS OF OUR WEBSITE AND PURCHASERS OF OUR REPORTS?

a. Information voluntarily disclosed

We collect personal information that you voluntarily provide to us when you create an account, submit a Contact Form, register to complete an AIQ, sign up as a member or order a Report. The personal information that we collect depends on your interactions with our Website and our Services.

We use Flywheel as a hosting provider, and it is the data processor of the personal information submitted through these forms. Arbitrator Intelligence is the controller of this information. For more information about Flywheel, please see its Privacy Policy and Customer Data Processing Addendum.

The personal information we collect can include the following:

  • Personal Information: We collect your first name, last name, current address, phone number and email addresses, including your business email address.
  • Account Information: We collect passwords, password hints, and similar security information used for authentication and account access.
  • Payment Data: We collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and its security code. All payment data is stored by PayPal. You may find their privacy policy here.

b. Information automatically collected

We use Google Analytics as a web analytics provider. When you visit our Website, with your consent, which we will ask for in a cookie banner, your web browser sends us a set of information that we collect automatically. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services and other technical information.

This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes. If you want more information about how Google Analytics collects and processes data, please visit the website “How Google uses data when you use our partners’ sites or apps”.

We use the information we collect or receive:

  • To fulfill and manage your orders. This is based on Article 6(1)(b) GDPR: necessary for the performance of a contract
  • To protect our Services. This is based on Article 6(1)(f) GDPR: a legitimate interest that we pursue; and
  • To respond to user inquiries/offer support to users. This is based on Article 6(1)(b) and Article 6(1)(f) GDPR: necessary to take steps at the request of the data subject prior to entering into a contract and our legitimate interests.

2. HOW DO WE COLLECT INFORMATION THROUGH COOKIES?

Cookies are temporary text files stored directly on your device. They allow us to collect various information, including technical information and information relating to your browser (search engine, connection time, pages visited, etc.). We also collect information through cookies to measure and report statistics about user interactions on our Website. You have the option to consent to or deny the use of cookies when you use our Website, however this may reduce the functionality of your use of our Website.

We will ask for your consent through a cookie banner when you visit our website. You can also block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our Website.

3. HOW DO WE COLLECT INFORMATION FROM ARBITRATOR INTELLIGENCE QUESTIONNAIRE (“AIQ”) RESPONDERS?

We use Qualtrics as a data processor of the information that is collected through the AIQs when a user chooses to complete an AIQ (“Responder”). Arbitrator Intelligence is the data controller of this information. Qualtrics does not sell or make your data available except as requested by a valid court order, search warrant, subpoena, or otherwise as agreed by the parties or required by law.

If a Responder wishes to make a complaint or inquiry about personal data that may have been collected by Arbitrator Intelligence using Qualtrics, such Responder should send an email to Arbitrator Intelligence at info@arbitratorintelligence.com. For more information about Qualtrics’s privacy policy and compliance with data privacy laws, please see its Privacy Statement and Terms of Service.

When you register to take the AIQ, we collect the following information:

  • Your name;
  • Your professional email address;
  • Your professional title;
  • The name of your company, firm or employer.

When you submit an AIQ, we automatically collect the following information:

  • Your IP address;
  • Information about the device you used (e.g. computer, smartphone, etc.), as well as information about your operating system, such as the type and version (e.g. Windows, Mac, Android, etc.); and
  • The Internet browser you used.

If you complete certain questions included in the AIQ, we may collect the following information:

  • Your nexus with one of the parties to the arbitration;
  • The country where your law firm or organization is located;
  • Your position in that law firm or organization;
  • Your opinion of the conduct of the arbitration; and
  • Your opinion of the performance of the arbitrators.

This information is collected to enable us to verify that the answers to the AIQs are from legitimate sources. This information is protected and handled with extreme confidentiality. It is not disclosed to anyone outside of Arbitrator Intelligence and its processors.

If you submitted an AIQ and you would like to ask us to eliminate some or all the information provided, please contact us at the contact address indicated below.

4. HOW DO WE PROCESS INFORMATION ABOUT ARBITRATORS COLLECTED FROM AIQS?

Data about arbitrators is processed in accordance with our Policy on the Processing of Personal Data About Arbitrators.

5. WHAT ARE YOUR PRIVACY RIGHTS UNDER THE GENERAL DATA PROTECTION REGULATION (“GDPR”) AND HOW DO THEY APPLY TO YOUR USE OF THE SERVICES?

GDPR gives individuals in the European Economic Area enhanced rights over the use of their personal data. Part of the data that we collect will be aggregated and only be used on an anonymized basis for statistical purposes.

Subject to further limitations in the applicable data protection laws, such as the GDPR, your rights include:

  • The right to withdraw your consent to the processing of your personal data at any time.
  • The right to be informed of what personal data we hold about you, how we obtained it and how long we intend to keep it. This includes the right to access to your data and the right to receive a copy of your data.
  • The right to have your personal data rectified in the event that it is inaccurate or incomplete.
  • The right to request the erasure of your personal data (also called the right to be forgotten).
  • The right to restrict the processing of your personal data.
  • The right to data portability (i.e. transfer of your personal data to another organisation).
  • You also have the right to complain to a data protection supervisory authority. For more information, please visit the following website: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.

For processing based on Article 6(1)(f) GDPR (legitimate interests), you have the right to object to such processing, on grounds relating to your particular situation, in accordance with Article 21 GDPR.

6. WHO WILL YOUR INFORMATION BE SHARED WITH?

In addition to sharing data with third parties for the purposes described above, we also share personal data as follows:

Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. We will comply with applicable laws and provide information and/or request your consent, as required by law in the specific situation.

Legal Obligations. We may disclose your information when we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to requests from public authorities to meet national security or law enforcement requirements).

7. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?

We are a U.S. company, and store personal data in the United States. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information.

We have entered into standard data protection clauses with the processors that we use, Art. 46 GDPR. Please contact us at the contact information indicated below for further details.

8. HOW LONG DO WE KEEP YOUR INFORMATION?

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements).

9. INFORMATION PROTECTION AND DATA BREACH

We will take all reasonable and necessary steps to protect your personal data, as required by applicable laws.

A privacy breach occurs when there is unauthorized access to or collection, use, disclosure or disposal of personal information. You will be notified about data breaches when Arbitrator Intelligence is required under law to provide such information.

10. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

11. DO WE MAKE UPDATES TO THIS PRIVACY POLICY?

We may update this Privacy Policy from time to time. The updated version will be effective as soon as it is accessible. If we make changes to this Privacy Policy, we will notify you, e.g. by prominently posting a notice of the date of the latest version of this Privacy Policy at the top of this page of our Website.

12. HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have questions or comments about this Privacy Policy, you may contact us using the following details:

Arbitrator Intelligence Inc
19 Colonnade Way
Suite 117-125
State College
PA 16803 USA
info@arbitratorintelligence.com

 

Representative in the European Union:

DP-Dock GmbH, Attn: Arbitrator Intelligence Inc
Ballindamm 39, 20095
Hamburg, Germany
arbitratorintelligence@gdpr-rep.com

 

Representative in the United Kingdom:

DP Data Protection Services UK Ltd., Attn: Arbitrator Intelligence Inc
16 Great Queen Street, Covent Garden
London, WC2B 5AH
United Kingdom
arbitratorintelligence@gdpr-rep.com